Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Donsje products?
We use high-quality, premium leathers and refined fabrics. All our materials are carefully selected for their durability and natural touch, meeting strict European safety standards.
How do I choose the right size for my child?
Each product page includes a detailed size guide. For our signature leather shoes, we recommend measuring your child's foot from heel to big toe and adding 0.5 - 1 cm for growth room.
What are your shipping costs and delivery times?
We ship worldwide from our warehouse in Amsterdam. Shipping costs vary by destination; free shipping is available for orders above specific thresholds. Delivery typically takes 2-5 business days within Europe.
What is your return policy?
You can return any unworn items in their original packaging within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are Donsje products handmade?
Yes, our products are uniquely designed and handmade with an emphasis on fair trade. We work with dedicated artisans who take pride in crafting every single piece.
How should I care for my leather Donsje shoes?
To maintain the quality of the leather, we recommend using a soft cloth for light cleaning. Avoid direct contact with water and heat, and use a leather protector spray for long-lasting wear.